Returns & Exchanges

We want you to love your Chilly's home essentials, which is why we offer a 30-day return window for all unused items in their original packaging. If your purchase isn't the perfect fit for your space, we are here to help with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original boxes to ensure they are protected during transit and include all original tags.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.