Frequently Asked Questions
Everything you need to know about our premium home essentials.
What is the standard shipping timeframe for Chilly's orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental US.
Do you offer a warranty on your home products?
Yes, all Chilly's home products come with a 12-month limited warranty against manufacturing defects to ensure the highest quality for your space.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made pieces and final sale items are non-returnable.
How can I track my delivery?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your status directly through our website using your order number.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Klarna and Affirm.
Are your materials sustainably sourced?
Chilly's is committed to sustainability. We prioritize eco-friendly materials and ethical manufacturing processes across our entire home collection.